Looking For a Job? Check Crypto Exchanges
In the face of overwhelming demand, cryptocurrency exchanges are struggling to keep up without restricting service. So much, in fact, that many are forced to hire staff by the hundreds.
On Thursday, in a message from CEO Nejc Kodrič, a crypto exchange Bitstamp announced plans to recruit 100 new call center staff in order to offer, in their words, “real-time contact with us, and much better response times.” Although no information on the hiring process can be found as of yet, it may be safe to assume that the locations will correspond to the existing office locations in the UK, the US and Luxembourg, to ensure customer support around the clock.
What Kodrič calls growth “beyond even our most optimistic forecasts for customer growth” has been a sticking point for other exchanges as well. Canada’s Einstein Exchange had their clientele go from 66 people in September 2017 to more than 30,000 now. Founder and CEO, Michael Gokturk, says he's hired extra support staff to cut down wait times for service, going from 21 Vancouver-based workers, to 51 people working in both Vancouver and Montreal.
Earlier this month, Bitcoin News reported Korean crypto exchanges on a “hiring spree”. For example, Bithumb, a crypto exchange, has opened a walk-in customer service center, with service counters for one-on-one consultations. Chosun writes that the work benefits at Bithumb “rival those at major conglomerates”, adding that workers “overtime pay, stock options and incentive payments as well as transportation expenses, food stipends, unlimited book purchase credits, fitness club memberships and even oriental medicine treatments and massages.”
The pattern is obvious: to battle rising customer service demands, crypto exchanges are mostly hiring support staff, opening support/call centers, and doing their best to regain their customers’ trust and business, while mostly pre-existing teams work behind the scenes to guarantee that everything runs smoothly.